Stuck on a colored background but no menu

What you see

• FiveM shows a plain coloured screen with no interface
• The machine is typically an older AMD-equipped laptop

What usually causes it

• Cfx.re documents this as an incompatibility between older AMD laptop GPUs and CEF, the browser engine FiveM's interface runs on

Worth checking first

• Check the GPU model and whether the machine is a laptop
• Check whether the laptop has both an integrated and a discrete GPU
• Check the graphics driver version and age

Safe steps, one at a time

• Update the graphics driver from AMD's own site, or from the laptop maker's support page if the generic driver will not install
• On a hybrid laptop, set FiveM to use the discrete GPU in Windows Graphics settings
• Cfx.re notes this is awaiting a CEF-side fix and points at a forum topic (217731) for workarounds, so there may not be a clean answer yet on affected hardware

When to stop and ask staff

Not an AGN issue. Be straight with the player that this one is a known upstream limitation rather than something we can fix.