high
confirmed
Graphics · AGN-KB-GFX-0001
DXGI_ERROR_DEVICE_REMOVED or DEVICE_HUNG
The message
DXGI_ERROR_DEVICE_REMOVED
Windows lost contact with your graphics card and reset it. That is a driver or hardware event rather than something inside the game.
What you see
- The game closes with a DXGI error
- The screen may flicker or go black first
- Other games or the desktop may also glitch
What usually causes it
- The graphics driver stopped responding and Windows reset it
- Unstable GPU overclock or undervolt (including 'factory OC' profiles in vendor tools)
- Overheating or an underpowered / failing power supply
- A driver version that is buggy for this card
Worth checking first
- Check GPU driver version and how old it is
- Check whether any overclocking tool is running (MSI Afterburner, vendor tuning software)
- Check GPU temperatures during play if you have a monitor for it
- Check whether the same happens in other games
Safe steps, one at a time
- Update the graphics driver from AMD's, NVIDIA's or Intel's own website
- Reset any GPU overclock or undervolt to stock while testing
- Make sure the PC has airflow and the fans are working
- If it only started after a recent driver update, install the previous driver version
These are suggestions, not instructions. Do only what you are comfortable with, back up anything important first, and stop if a step does not match what is on your screen. Advice, risk and responsibility.
When to stop and ask staff
Not an AGN issue in itself. Escalate if several players report it in the same AGN location, which can indicate a heavy streamed asset.
Looks like
Player computer
What staff will need
- Exact DXGI code
- GPU and driver version
- Whether other games do it
- Overclocking tools in use
Applies to
Independent of AGN version.
Last reviewed Fri Sep 18.
Still stuck?
Related
- Stuck on a colored background but no menu
- Performance drops on hardware that should cope
- Windows is using the Microsoft Basic Display Adapter
- Laptop is rendering on the integrated GPU instead of the discrete one
- Missing textures, low-detail world, or objects that never load in
- Low FPS or heavy stutter on AGN
- Graphics driver is significantly out of date