AGN Troubleshooter
FiveM · GTA V support

Graphics and performance

Frame rate, stutter, missing textures, drivers and displays. The AGN Balanced Graphics Check recommends settings — it never changes them for you.

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high confirmed DXGI_ERROR_DEVICE_REMOVED or DEVICE_HUNG Graphics · AGN-KB-GFX-0001
DXGI_ERROR_DEVICE_REMOVED

Windows lost contact with your graphics card and reset it. That is a driver or hardware event rather than something inside the game.

high confirmed Windows is using the Microsoft Basic Display Adapter Graphics · AGN-KB-GFX-0002
Microsoft Basic Display Adapter

Windows is drawing your screen with a basic fallback driver, not your actual graphics card. Nothing will run well until the real driver is installed.

medium confirmed Stuck on a colored background but no menu Graphics · AGN-KB-CFX-0011
Stuck on a colored background but no menu

FiveM's menus are drawn by an embedded browser, and some older AMD laptop graphics chips do not get along with it. This is a known FiveM-side problem.

medium likely Performance drops on hardware that should cope Graphics · AGN-KB-CFX-0013

When the usual causes are ruled out, FiveM's developers can read a performance recording to see what is actually eating the time.

medium confirmed Laptop is rendering on the integrated GPU instead of the discrete one Graphics · AGN-KB-GFX-0003

Laptops have two graphics chips. Yours is currently using the low-power one for FiveM.

medium likely Missing textures, low-detail world, or objects that never load in Graphics · AGN-KB-GFX-0004

The game is running out of room for textures, or a file from the server did not arrive. Both look identical on screen.

medium likely Low FPS or heavy stutter on AGN Graphics · AGN-KB-GFX-0005

Frame rate problems are either your settings, something else running on your PC, or the server being busy. The checks separate those three.

low confirmed Graphics driver is significantly out of date Graphics · AGN-KB-GFX-0006

Graphics drivers get fixes for games regularly. A very old one is worth updating before chasing anything more complicated.