AGN Troubleshooter
FiveM · GTA V support

AGN server and QBCore help

Errors that come from AGN’s own scripts rather than your computer. If your PC checks pass and the problem is only on AGN, this is where it belongs — and the right thing to send us is the exact red text from the F8 console.

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critical confirmed AGN: suspected ban, account, payment or security issue AGN-specific · AGN-KB-AGN-0002

This needs a person, not a diagnostic tool. Please open a ticket and a staff member will pick it up.

critical confirmed oxmysql: table does not exist (ER_NO_SUCH_TABLE) oxmysql / database · AGN-KB-DB-0001
ER_NO_SUCH_TABLE

An AGN feature is missing part of its database. Staff have to fix it; nothing on your side is involved.

critical confirmed oxmysql: cannot connect to the database (ECONNREFUSED / access denied / too many connections) oxmysql / database · AGN-KB-DB-0003
ECONNREFUSED

The AGN server cannot reach its database. Staff are the only ones who can fix it, and it affects everybody.

critical confirmed Player data or inventory is missing, wrong, or resets QBCore · AGN-KB-QB-0005

Missing items or money is something staff must look at directly. Please stop relogging — that can overwrite the last good copy — and open a ticket.

critical confirmed Failed to load script — a Lua parse error in a resource file Resource / UI · AGN-KB-RES-0001
Failed to load script

One of AGN's scripts has a typo and will not start. Staff have to fix the file.

high confirmed AGN: it only happens on AGN, and nowhere else AGN-specific · AGN-KB-AGN-0001

If everything else works and only AGN does not, the problem is most likely something we added. Please do not reinstall anything yet — send us the report first.

high confirmed oxmysql: duplicate entry (ER_DUP_ENTRY) oxmysql / database · AGN-KB-DB-0002
ER_DUP_ENTRY

The server refused to store the same thing twice. Usually that is protection working, not damage.

high confirmed Illegal mix of collations in a query oxmysql / database · AGN-KB-DB-0004
Illegal mix of collations

Two parts of AGN's database describe text slightly differently, so a lookup between them failed. Server-side only.

high confirmed attempt to index a nil value — the QBCore core object was nil QBCore · AGN-KB-QB-0001
attempt to index a nil value

This is an error in one of AGN's own scripts, not on your computer. Clearing your cache or reinstalling will not change it — sending us the exact red text is the useful thing you can do.

high confirmed No such export in resource QBCore · AGN-KB-QB-0002
No such export

One AGN script is asking another for something it does not have. It is on our side.

high confirmed attempt to call a nil value — a function or event handler does not exist QBCore · AGN-KB-QB-0003
attempt to call a nil value

An AGN script tried to use something that is not there. It is ours to fix.

high confirmed Missing dependency or wrong load order Resource / UI · AGN-KB-RES-0002

One AGN script needs another one that is not ready. Server-side.

high confirmed A file listed in fxmanifest.lua is missing Resource / UI · AGN-KB-RES-0003

Part of an AGN script did not get uploaded. Server-side.

high likely Escrow-protected resource error Resource / UI · AGN-KB-RES-0004

A paid AGN resource could not verify its licence. Nothing on your PC is involved.

high confirmed Server does not appear in the server list, or shows as private FiveM server · AGN-KB-SRV-0001

This is about how the server publishes itself to the FiveM list. Nothing on your PC affects it — if you can still join with Direct Connect, you are not the problem.

high confirmed Direct Connect test, and port forwarding or firewall failures FiveM server · AGN-KB-SRV-0002

Server networking. Nothing here is on your side.

high confirmed info.json does not resolve from outside FiveM server · AGN-KB-SRV-0004
info.json

Server networking, not your PC.

high confirmed Capturing a full crash dump from FXServer FiveM server · AGN-KB-SRV-0008
procdump64.exe

Deep server-side diagnostics. Nothing on your PC is involved.

high confirmed Stuck NUI focus — cursor locked, cannot move, cannot type, menu will not close Resource / UI · AGN-KB-UI-0001

A menu kept control of your mouse and keyboard. Relogging frees it. Telling us which menu is what stops it recurring.

medium likely A QBCore callback never returns and the UI hangs QBCore · AGN-KB-QB-0004

A menu asked the server for information and never got an answer. Nothing on your PC causes this.

medium confirmed sv_master1 left uncommented makes the server look private FiveM server · AGN-KB-SRV-0003
sv_master1

A server configuration line. Nothing to do with your PC.

medium confirmed Slow FXServer startup caused by Defender scanning FiveM server · AGN-KB-SRV-0007
Troubleshooting Slow Server Startups

Server-side startup performance. Nothing to do with your PC.

medium likely A UI is blank, or its buttons do nothing (JavaScript error in NUI) Resource / UI · AGN-KB-UI-0002

The menu's page loaded but the information it needed did not arrive in the form it expected. Server-side.

low confirmed AGN: nothing appears in chat when a script should have said something AGN-specific · AGN-KB-AGN-0003

The script probably did what you asked but could not tell you so.

low confirmed Missing required server variables (sv_projectName, sv_projectDesc) FiveM server · AGN-KB-SRV-0005
sv_projectName

Server configuration. Not your PC.

info confirmed Server limited to 48 slots FiveM server · AGN-KB-SRV-0006
sv_maxclients

A limit on the server's Cfx.re plan, not a bug and not your PC.